Privacy Policy

1. Scope and information we collect

This policy applies to the JKEXAM website, web application, mobile application, and related services. We collect information you provide directly, including your name, email address, phone number, target exam, support messages, and account preferences.

We also collect information generated when you use the service, such as test attempts, scores, learning progress, streaks, device and browser information, IP address, log data, and interactions with platform features.

2. How we use your information

We use information to create and secure your account, provide purchased content, personalize your learning workspace, calculate progress and rankings, process support requests, send service and transaction communications, prevent fraud, comply with legal obligations, and improve JKEXAM.

3. Payments

Payments may be processed by third-party payment gateways. We may send the gateway information required to complete and verify a transaction, such as your name, email address, phone number, order description, amount, and transaction identifier.

JKEXAM does not store your full card number, CVV, UPI PIN, or banking credentials. Those details are entered on and handled by the payment provider under its own privacy and security practices. We retain transaction references, payment status, invoice details, and refund records for support, accounting, fraud prevention, and legal compliance.

4. Sharing and service providers

We do not sell or rent your personal information. We may share only the information reasonably necessary with payment processors, hosting and infrastructure providers, communication services, analytics providers, professional advisers, and government authorities where required by law.

Service providers are permitted to process information only for the services they supply to us and subject to appropriate confidentiality and security obligations.

5. Cookies and similar technologies

We use cookies and local storage to keep you signed in, remember your exam and display preferences, maintain checkout state, measure performance, and protect the service. You can control cookies through your browser, but disabling essential storage may prevent parts of JKEXAM from working.

6. Advertising

Parts of JKEXAM are supported by advertising. Where advertising is enabled, we may show our own promotions and ads served by third-party advertising networks, including Google AdSense.

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to JKEXAM or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the internet.

You can opt out of personalised advertising by visiting Google’s Ads Settings at https://www.google.com/settings/ads. You can also opt out of a third-party vendor’s use of cookies for personalised advertising at https://www.aboutads.info/choices.

Where required by law, we ask for your consent before any personalised advertising cookies are set, and you can change or withdraw that choice at any time. We do not share information that directly identifies you with advertising partners.

Subscribers on a paid JKEXAM plan are excluded from advertising.

7. Leaderboards and public display

If leaderboard visibility is enabled, your display name, avatar, score, and rank may appear on relevant leaderboards. You can manage available privacy controls from your profile settings.

8. Retention and security

We keep account information while your account is active and retain transaction, tax, security, and dispute records for as long as reasonably required by law and legitimate business needs. Information that is no longer required is deleted or anonymized.

We use reasonable administrative, technical, and organizational safeguards, including encryption in transit and access controls. No online system can guarantee absolute security, so you should use strong credentials and keep one-time passwords and payment credentials private.

9. Your choices and rights

You may request access to, correction of, or deletion of your personal information and may withdraw consent where processing is based on consent. Some records may be retained where required for transactions, fraud prevention, disputes, or legal compliance.

You can update available account information in your profile. To delete your account, use Profile → Settings → Danger Zone in the mobile app or follow the instructions at https://jkexam.in/account-deletion.

10. Children’s privacy

If you are under 18, you should use JKEXAM and make purchases only with the involvement and consent of a parent or legal guardian. A parent or guardian may contact us regarding a minor’s information.

11. Changes and contact

We may update this policy to reflect changes in the service or applicable requirements. The revised version will be posted here with a new effective date.

For privacy questions or requests, contact Yawar Azad at [email protected] or write to: JKEXAM, 059, Ganopora Arsh, Shopian, Jammu and Kashmir 192303, India.