Cancellation & Refund Policy
Last updated July 27, 2026
JKEXAM cancellation eligibility, refund request process, timelines, and digital delivery policy.
1. Eligibility window
You may request a full refund within 7 calendar days of purchasing a PRO plan, course, or test series, provided you have not substantially consumed the digital service. For a test series, this means no more than 2 mock tests have been attempted. Approved refunds return only the amount actually paid through the payment gateway.
2. How to request a refund
Email [email protected] from your registered email address with your name, order or transaction ID, purchase date, item purchased, and reason for the request. We will acknowledge the request and communicate whether it is approved or whether more information is required.
3. Non-refundable items
Downloaded digital files, substantially accessed or completed courses, consumed plans, live test registrations after the lobby opens, and purchases made in violation of these terms are not eligible for a change-of-mind refund. This does not limit remedies available where content is defective, incorrectly supplied, or access cannot be provided.
4. Cancellations
A one-time digital order generally cannot be cancelled after access has been activated, but it may qualify for a refund under this policy. If a checkout is expressly marked as recurring, cancellation stops future renewals; access already paid for continues until the end of the current period unless a refund is separately approved.
5. Refund processing time
Approved refunds are initiated to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to credit the amount. We will not request a UPI PIN, card PIN, CVV, or one-time password to process a refund.
6. Failed or duplicate payments
If money is debited but an order fails, or if you are charged more than once for the same order, send us the transaction details. After verification, an applicable reversal or refund will be initiated to the original payment method.
7. Digital delivery and shipping
JKEXAM supplies digital educational services. No physical goods are shipped. Paid access is normally activated online as soon as the payment gateway confirms the transaction. Any product-specific access period is shown before payment.
8. Contact
For cancellation, refund, or billing questions, contact Yawar Azad at [email protected] or write to: JKEXAM, 059, Ganopora Arsh, Shopian, Jammu and Kashmir 192303, India.